Contact Centre Officers – Ellerslie, Central Auckland (Auckland, NZ)

Ministry of Social Development

Permanent, Full Time (37.55 hours per week)
Starting Mid-April 2020 

The work we do here at the Ministry of Social Development is important and unique. We provide a range of support services to New Zealanders in need.  Simply put, people count on us.   


About the role


As part of our MSD Housing Team, you will field a range of housing queries and will often be the first point of contact for New Zealanders in need of our help. We provide a supportive environment, the training and tools needed to succeed so you can use your knowledge to provide the best information and solutions for callers. 

The starting salary for this role is $46,925.00 per annum, with the ability to progress to a maximum salary of up to $60,727 per annum based on performance progression.  

There are a range of internal and self-development opportunities as you grow your career with us. 

In this role you use your exceptional communication skills to assist callers through various situations. On any given day, you could be completing assessments, managing financial and housing requests or liaising with housing providers.   A high attention to detail is necessary as the role requires a considerable amount of processing and inputting data into multiple software platforms.
About the hours


Our housing team currently works between the hours of 6.55am and 6.15pm, Monday to Friday.   It is important that you can work shifts with varying start and end times, which you will know a few weeks in advance. Please note that the contracted hours for this role are 6.30am to 10.00pm Monday to Saturday, in case we need to provide extra services to New Zealanders. 



About you


To succeed in this role you do need to enjoy working with people from diverse backgrounds, building relationships and solving problems.  You are reliable, focused and able to support and motivate others to overcome obstacles remaining resilient and calm under pressure.  

You must be a NZ Citizen or Permanent Resident at the time of application (this is a Level 4/5 ANZSCO position). 


How to apply


Please take some time to read through the position description before applying. A current CV and completion of the online application questions is required.

•    External applicants: Please click the apply now link to submit your application.
•    Current MSD employees: Please apply from a work computer, using your work myHR careers portal at work. You must be on the MSD network to ensure your application is received on time.


For any further discussion about the role, contact Toni on (09) 985 2284.


Applications close: Sunday 1 March 2020 at 10.00pm

Comments are closed.

Do NOT follow this link or you will be banned from the site!